Terms & Conditions
Purchase Information
If you are under 18 years of age, you must have permission from a parent or legal guardian to shop with us.
When shopping online, the Consumer Sales Act and the Distance Contracts Act apply. These laws protect you as a consumer when making purchases at a distance. Read more at the Swedish Consumer Agency.
All attempts at fraud will be reported to the police, and we reserve the right to cancel a purchase if fraud is suspected.
All prices in the store include 25% VAT and are stated in Swedish kronor (SEK). Store prices apply unless otherwise agreed. We reserve the right to change prices without prior notice due to exchange rates, postage costs, additional expenses, etc.
Order Confirmation
After you have completed your purchase, we will send an order confirmation to your email address. If you wish to change your order in any way, please contact customer service as soon as possible.
When your order has been packed and handed over for delivery, you will receive an additional email with information about the order status.
Payment
We use Klarna as our payment provider.
After identification and risk assessment, Klarna will present the payment options available to you. Regardless of which payment option you choose, Klarna or one of Klarna’s partners will handle the payment transaction, while the purchase of the product or service is made directly from the store. Questions regarding products or services should therefore be directed to the store.
For complete terms and conditions regarding Klarna, you can visit their website here.
Shipping & Delivery
The shipping cost is 79 SEK, and we cooperate with DHL and PostNord. We deliver only within Sweden.
Complaints
We always inspect the products as thoroughly as possible before delivery. If there is any issue with your product, please contact our customer service immediately and no later than 14 days after receiving your order. In your email, you must clearly state your order number and the reason for the complaint.
Right of Withdrawal & Returns
All customers have the right to return or exchange a product within 14 days from the day of receipt. The product must not have been used. Please note that the right of withdrawal does not apply to items that are custom-made according to the consumer’s specifications. If the packaging is damaged, we reserve the right to make a price deduction of 25%. Shipping costs are non-refundable.
When exercising the right of withdrawal, you as the customer are responsible for the return shipping costs and for ensuring that the return reaches us. We recommend using a trackable shipping method with PostNord or DHL. If a return shipment is lost, the customer is responsible for the lost product (you pay the value of the product).
Return Address:
Zaki Arshad
Oxens gata 265
136 63 Brandbergen